OPTIONS |
DELIVERY INFORMATION |
ORDERS |
TRACKING? |
SIGNATURE? |
| TOMORROW (express post) |
Order before 2:30pm AEST and if you are in a metro area and choose EXPRESS SHIPPING, Australia Post will deliver the following day. (No deliveries on weekends or public holidays) |
$10 | ✔ | ✔ |
| 1-3 BUSINESS DAYS (express post) |
Choose EXPRESS SHIPPING and if you are not in the Australia Post Express Post Delivery Network, it will be delivered within 1 – 3 Business Days |
$10 | ✔ | ✔ |
| within 6 BUSINESS DAYS (regular parcel post) |
Regular Parcel Post will have your order delivered within 6 business days. If you are from NT or WA rural or country areas, please allow up to 14 business days. |
$10 | ✔ | ✔ |
WHEN WILL MY ORDER BE SENT?
To the best of our ability, orders received by 2.30pm, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. *There may be slight delays in shipping (for express and standard) at times of high volume orders. Please also consider public holidays when checking shipping method. If you have any concerns or questions regarding your order please contact customer service or phone us on 0497 999 130 or via email bookings@ibrowsbykelly.com.
HOW DO I GO ABOUT EDITING MY CURRENT ORDER
Unfortunately, we are unable to change orders once they have been paid and processed.
If you need to amend your postal address please email bookings@ibrowsbykelly.com as soon as possible.
REFUND AND RETURN POLICY
We will accept product returns if you change your mind within 5 days following the date of purchase. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging and/or labels intact. If we are satisfied with the condition of the returned product/s, we will provide the customer a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance to the customer. Store credits are valid for 30 days and are only for use at ibrowsbykelly.com
If we are not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost. Shipping fees associated with the return of goods are at the sole responsibility of the customer; the exception to this is where we have deemed the product to be faulty where we will arrange the method of return at our own cost.
Please choose carefully as we do not accept returns of opened cosmetics.
ibrows by Kelly sends items via a third party delivery service & cannot guarantee arrival or shipping time. We send all items out ASAP and assign you with tracking information via email. Any information regarding delivery and tracking should be brought up with the third party provider with the details provided.